@extends('layouts.app')

@section('title', 'Laporan Kinerja SLA')

@section('content')
<div class="container-fluid">
    <!-- Header Section -->
    <div class="row mb-4">
        <div class="col-12">
            <div class="card border-0 shadow-sm bg-gradient-primary text-white">
                <div class="card-body p-4">
                    <div class="row align-items-center">
                        <div class="col-md-8">
                            <h3 class="mb-1 fw-bold">
                                <i class="fas fa-chart-line me-2"></i>
                                Laporan Kinerja SLA
                            </h3>
                            <p class="mb-0 opacity-75">Dashboard monitoring performa Service Level Agreement</p>
                        </div>
                        <div class="col-md-4 text-end">
                            <div class="d-flex align-items-center justify-content-end">
                                <i class="fas fa-calendar-alt me-2 fs-4"></i>
                                <div>
                                    <small class="d-block opacity-75">Update Terakhir</small>
                                    <strong>{{ date('d/m/Y H:i') }}</strong>
                                </div>
                            </div>
                        </div>
                    </div>
                </div>
            </div>
        </div>
    </div>

    <!-- Overview Cards -->
    <div class="row mb-4">
        <div class="col-md-6">
            <div class="card border-0 shadow-sm h-100">
                <div class="card-body p-4">
                    <div class="d-flex align-items-center mb-3">
                        <div class="bg-primary bg-opacity-10 rounded-circle p-3 me-3">
                            <i class="fas fa-tachometer-alt text-primary fs-4"></i>
                        </div>
                        <div>
                            <h6 class="mb-0 fw-bold">Overall SLA Performance</h6>
                            <small class="text-muted">Tingkat pencapaian keseluruhan</small>
                        </div>
                    </div>
                    
                    <div class="mb-4">
                        <div class="d-flex justify-content-between align-items-center mb-2">
                            <span class="fw-semibold">Performance Rate</span>
                            <span class="badge bg-{{ $overall['percentage'] > 90 ? 'success' : ($overall['percentage'] > 70 ? 'warning' : 'danger') }} fs-6">
                                {{ $overall['percentage'] }}%
                            </span>
                        </div>
                        <div class="progress" style="height: 15px; border-radius: 10px;">
                            <div class="progress-bar bg-gradient-{{ $overall['percentage'] > 90 ? 'success' : ($overall['percentage'] > 70 ? 'warning' : 'danger') }}" 
                                 role="progressbar" 
                                 style="width: {{ $overall['percentage'] }}%; border-radius: 10px;"
                                 aria-valuenow="{{ $overall['percentage'] }}" 
                                 aria-valuemin="0" 
                                 aria-valuemax="100">
                            </div>
                        </div>
                    </div>

                    <div class="row text-center">
                        <div class="col-4">
                            <div class="border-end">
                                <div class="text-primary fw-bold fs-4">{{ $overall['total'] }}</div>
                                <small class="text-muted">Total Tiket</small>
                            </div>
                        </div>
                        <div class="col-4">
                            <div class="border-end">
                                <div class="text-success fw-bold fs-4">{{ $overall['completed'] }}</div>
                                <small class="text-muted">Selesai</small>
                            </div>
                        </div>
                        <div class="col-4">
                            <div class="text-info fw-bold fs-4">{{ $overall['met_sla'] }}</div>
                            <small class="text-muted">Memenuhi SLA</small>
                        </div>
                    </div>
                </div>
            </div>
        </div>

        <div class="col-md-6">
            <div class="card border-0 shadow-sm h-100">
                <div class="card-body p-4">
                    <div class="d-flex align-items-center mb-3">
                        <div class="bg-info bg-opacity-10 rounded-circle p-3 me-3">
                            <i class="fas fa-chart-pie text-info fs-4"></i>
                        </div>
                        <div>
                            <h6 class="mb-0 fw-bold">Distribusi Prioritas</h6>
                            <small class="text-muted">Berdasarkan metode SMART</small>
                        </div>
                    </div>
                    
                    <div class="row">
                        <div class="col-6">
                            <div class="position-relative">
                                <canvas id="priorityDistributionChart" height="200"></canvas>
                            </div>
                        </div>
                        <div class="col-6">
                            <div class="priority-details">
                                <div class="d-flex align-items-center mb-3">
                                    <div class="bg-danger rounded-circle me-3" style="width: 15px; height: 15px;"></div>
                                    <div class="flex-grow-1">
                                        <div class="fw-semibold">Prioritas Tinggi</div>
                                        <small class="text-muted">Skor ≥ 0.7</small>
                                        <div class="fw-bold text-danger">{{ array_sum(array_column($slaData, 'priority_distribution.high')) }}</div>
                                    </div>
                                </div>
                                
                                <div class="d-flex align-items-center mb-3">
                                    <div class="bg-warning rounded-circle me-3" style="width: 15px; height: 15px;"></div>
                                    <div class="flex-grow-1">
                                        <div class="fw-semibold">Prioritas Menengah</div>
                                        <small class="text-muted">Skor 0.4 - 0.7</small>
                                        <div class="fw-bold text-warning">{{ array_sum(array_column($slaData, 'priority_distribution.medium')) }}</div>
                                    </div>
                                </div>
                                
                                <div class="d-flex align-items-center">
                                    <div class="bg-success rounded-circle me-3" style="width: 15px; height: 15px;"></div>
                                    <div class="flex-grow-1">
                                        <div class="fw-semibold">Prioritas Rendah</div>
                                        <small class="text-muted">Skor < 0.4</small>
                                        <div class="fw-bold text-success">{{ array_sum(array_column($slaData, 'priority_distribution.low')) }}</div>
                                    </div>
                                </div>
                            </div>
                        </div>
                    </div>
                    
                    <div class="mt-3 p-3 bg-light rounded">
                        <div class="d-flex align-items-start">
                            <i class="fas fa-info-circle text-info me-2 mt-1"></i>
                            <div>
                                <small class="text-muted">
                                    <strong>Metode SMART:</strong> Kategori Keluhan (60%), Jarak Lokasi (30%), Urgensi Waktu (10%)
                                </small>
                            </div>
                        </div>
                    </div>
                </div>
            </div>
        </div>
    </div>

    <!-- Data Table -->
    <div class="row">
        <div class="col-12">
            <div class="card border-0 shadow-sm">
                <div class="card-header bg-white border-0 pb-0">
                    <div class="d-flex align-items-center">
                        <div class="bg-secondary bg-opacity-10 rounded-circle p-2 me-3">
                            <i class="fas fa-table text-secondary"></i>
                        </div>
                        <div>
                            <h6 class="mb-0 fw-bold">Detail Kinerja Per Kategori</h6>
                            <small class="text-muted">Breakdown performa SLA berdasarkan kategori layanan</small>
                        </div>
                    </div>
                </div>
                <div class="card-body">
                    <div class="table-responsive">
                        <table class="table table-hover align-middle">
                            <thead class="table-light">
                                <tr>
                                    <th class="border-0 fw-bold">
                                        <i class="fas fa-tags me-2 text-primary"></i>Kategori
                                    </th>
                                    <th class="border-0 fw-bold text-center">Total</th>
                                    <th class="border-0 fw-bold text-center">Selesai</th>
                                    <th class="border-0 fw-bold text-center">Memenuhi SLA</th>
                                    <th class="border-0 fw-bold text-center">Waktu SLA</th>
                                    <th class="border-0 fw-bold text-center">Persentase</th>
                                    <th class="border-0 fw-bold text-center">Prioritas</th>
                                </tr>
                            </thead>
                            <tbody>
                                @foreach($slaData as $item)
                                <tr class="border-bottom">
                                    <td>
                                        <div class="d-flex align-items-center">
                                            <div class="bg-primary bg-opacity-10 rounded-circle p-2 me-3">
                                                <i class="fas fa-folder text-primary"></i>
                                            </div>
                                            <div>
                                                <div class="fw-semibold">{{ $item['category'] }}</div>
                                                <small class="text-muted">SLA: {{ $item['sla_time'] }} jam</small>
                                            </div>
                                        </div>
                                    </td>
                                    <td class="text-center">
                                        <span class="badge bg-light text-dark fs-6">{{ $item['total'] }}</span>
                                    </td>
                                    <td class="text-center">
                                        <span class="badge bg-success fs-6">{{ $item['completed'] }}</span>
                                    </td>
                                    <td class="text-center">
                                        <span class="badge bg-info fs-6">{{ $item['met_sla'] }}</span>
                                    </td>
                                    <td class="text-center">
                                        <span class="badge bg-secondary fs-6">{{ $item['sla_time'] }}h</span>
                                    </td>
                                    <td class="text-center">
                                        <div class="d-flex align-items-center justify-content-center">
                                            <div class="progress me-2" style="width: 80px; height: 8px;">
                                                <div class="progress-bar bg-{{ $item['percentage'] > 90 ? 'success' : ($item['percentage'] > 70 ? 'warning' : 'danger') }}" 
                                                     style="width: {{ $item['percentage'] }}%">
                                                </div>
                                            </div>
                                            <span class="fw-semibold text-{{ $item['percentage'] > 90 ? 'success' : ($item['percentage'] > 70 ? 'warning' : 'danger') }}">
                                                {{ $item['percentage'] }}%
                                            </span>
                                        </div>
                                    </td>
                                    <td class="text-center">
                                        <div class="d-flex justify-content-center flex-wrap gap-1">
                                            <span class="badge bg-danger" style="font-size: 0.7em;">
                                                T: {{ $item['priority_distribution']['high'] }}
                                            </span>
                                            <span class="badge bg-warning" style="font-size: 0.7em;">
                                                M: {{ $item['priority_distribution']['medium'] }}
                                            </span>
                                            <span class="badge bg-success" style="font-size: 0.7em;">
                                                R: {{ $item['priority_distribution']['low'] }}
                                            </span>
                                        </div>
                                    </td>
                                </tr>
                                @endforeach
                            </tbody>
                        </table>
                    </div>
                </div>
            </div>
        </div>
    </div>
</div>

<!-- Custom Styles -->
<style>
    .bg-gradient-primary {
        background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    }
    
    .bg-gradient-success {
        background: linear-gradient(135deg, #4facfe 0%, #00f2fe 100%);
    }
    
    .bg-gradient-warning {
        background: linear-gradient(135deg, #f093fb 0%, #f5576c 100%);
    }
    
    .bg-gradient-danger {
        background: linear-gradient(135deg, #fa709a 0%, #fee140 100%);
    }
    
    .card {
        transition: all 0.3s ease;
    }
    
    .card:hover {
        transform: translateY(-2px);
        box-shadow: 0 8px 25px rgba(0,0,0,0.1) !important;
    }
    
    .table-hover tbody tr:hover {
        background-color: rgba(0,123,255,0.05);
    }
    
    .progress {
        background-color: rgba(0,0,0,0.1);
    }
    
    .border-end {
        border-right: 1px solid rgba(0,0,0,0.1) !important;
    }
    
    @media (max-width: 768px) {
        .border-end {
            border-right: none !important;
            border-bottom: 1px solid rgba(0,0,0,0.1) !important;
            padding-bottom: 1rem;
            margin-bottom: 1rem;
        }
    }
</style>
@endsection

@section('scripts')
<script src="https://cdn.jsdelivr.net/npm/chart.js"></script>
<script>
    // Priority Distribution Chart
    const priorityCtx = document.getElementById('priorityDistributionChart').getContext('2d');
    const priorityChart = new Chart(priorityCtx, {
        type: 'doughnut',
        data: {
            labels: ['Prioritas Tinggi', 'Prioritas Menengah', 'Prioritas Rendah'],
            datasets: [{
                data: [
                    {{ array_sum(array_column($slaData, 'priority_distribution.high')) }},
                    {{ array_sum(array_column($slaData, 'priority_distribution.medium')) }},
                    {{ array_sum(array_column($slaData, 'priority_distribution.low')) }}
                ],
                backgroundColor: [
                    'rgba(220, 53, 69, 0.8)',
                    'rgba(255, 193, 7, 0.8)',
                    'rgba(40, 167, 69, 0.8)'
                ],
                borderWidth: 0,
                hoverBorderWidth: 3,
                hoverBorderColor: '#fff'
            }]
        },
        options: {
            responsive: true,
            maintainAspectRatio: false,
            cutout: '70%',
            plugins: {
                legend: {
                    display: false
                },
                tooltip: {
                    backgroundColor: 'rgba(0,0,0,0.8)',
                    titleColor: '#fff',
                    bodyColor: '#fff',
                    cornerRadius: 8,
                    displayColors: false,
                    callbacks: {
                        label: function(context) {
                            return context.label + ': ' + context.parsed + ' tiket';
                        }
                    }
                }
            },
            animation: {
                animateRotate: true,
                animateScale: true,
                duration: 1000
            }
        }
    });

    // Add loading animation
    document.addEventListener('DOMContentLoaded', function() {
        const cards = document.querySelectorAll('.card');
        cards.forEach((card, index) => {
            card.style.opacity = '0';
            card.style.transform = 'translateY(20px)';
            setTimeout(() => {
                card.style.transition = 'all 0.5s ease';
                card.style.opacity = '1';
                card.style.transform = 'translateY(0)';
            }, index * 100);
        });
    });
</script>
@endsection