@extends('layouts.app') @section('title', 'Dashboard') @section('content')

Dashboard Overview

Selamat datang di sistem pengaduan keluhan PT Albany

{{ date('d F Y') }}
{{ $totalComplaints }}
Total Keluhan
{{ $pendingComplaints }}
Pending
{{ $completedComplaints }}
Selesai
{{ $totalCustomers }}
Total Pelanggan
Keluhan Prioritas Tinggi
Lihat Semua
@forelse($priorityComplaints as $complaint) @empty @endforelse
# Pelanggan Kategori Prioritas Status
{{ $loop->iteration }}
{{ $complaint->customer->name }}
{{ Str::limit($complaint->customer->email ?? 'N/A', 20) }}
{{ $complaint->category->name }}
{{ number_format($complaint->priority_score, 2) }}
{{ ucfirst($complaint->status) }}

Tidak ada keluhan prioritas tinggi

Kinerja SLA
Overall SLA Performance
Tingkat Kepatuhan {{ $slaMetrics['overall']['percentage'] }}%
{{ $slaMetrics['overall']['met_sla'] }} dari {{ $slaMetrics['overall']['completed'] }} keluhan memenuhi SLA
SLA per Kategori
@foreach($slaMetrics['by_category'] as $sla)
{{ Str::limit($sla['category'], 15) }} {{ $sla['percentage'] }}%
@endforeach
Ringkasan Sistem
Tingkat Penyelesaian

{{ $totalComplaints > 0 ? number_format(($completedComplaints / $totalComplaints) * 100, 1) : 0 }}%

Kepuasan SLA

{{ $slaMetrics['overall']['percentage'] }}%

Rata-rata Waktu

2.5 hari

@section('scripts') @endsection @endsection