@extends('layouts.app')

@section('title', 'Detail Keluhan')

@section('content')
<div class="card">
    <div class="card-header">Detail Keluhan Pelanggan</div>
    <div class="card-body">
        <div class="row">
            <div class="col-md-6">
                <table class="table table-bordered">
                    <tr>
                        <th>Pelanggan</th>
                        <td>{{ $complaint->customer->name }}</td>
                    </tr>
                    <tr>
                        <th>Alamat</th>
                        <td>{{ $complaint->customer->address }}</td>
                    </tr>
                    <tr>
                        <th>Kategori Keluhan</th>
                        <td>{{ $complaint->category->name }} (Bobot: {{ $complaint->category->weight }})</td>
                    </tr>
                    <tr>
                        <th>Status</th>
                        <td>
                            <span class="badge bg-{{ $complaint->status == 'completed' ? 'success' : ($complaint->status == 'pending' ? 'warning' : 'info') }}">
                                {{ ucfirst($complaint->status) }}
                            </span>
                        </td>
                    </tr>
                </table>
            </div>
            <div class="col-md-6">
                <table class="table table-bordered">
                    <tr>
                        <th>Skor Prioritas</th>
                        <td>
                            <span class="badge bg-{{ $complaint->priority_score > 0.7 ? 'danger' : ($complaint->priority_score > 0.4 ? 'warning' : 'primary') }}">
                                {{ number_format($complaint->priority_score, 2) }}
                            </span>
                        </td>
                    </tr>
                    <tr>
                        <th>Status SLA</th>
                        <td>
                            @php $sla = $complaint->calculateSlaStatus(); @endphp
                            <div class="progress">
                                <div class="progress-bar bg-{{ $sla['status'] == 'critical' ? 'danger' : ($sla['status'] == 'warning' ? 'warning' : 'success') }}" 
                                    role="progressbar" 
                                    style="width: {{ $sla['percentage'] }}%"
                                    aria-valuenow="{{ $sla['percentage'] }}" 
                                    aria-valuemin="0" 
                                    aria-valuemax="100">
                                    {{ number_format($sla['percentage'], 1) }}%
                                </div>
                            </div>
                            <small class="text-muted">
                                Sisa waktu: {{ $sla['remaining'] }} jam dari {{ $complaint->category->sla_time }} jam
                            </small>
                        </td>
                    </tr>
                    <tr>
                        <th>Tanggal Dibuat</th>
                        <td>{{ $complaint->created_at->format('d/m/Y H:i') }}</td>
                    </tr>
                    <tr>
                        <th>Ditangani Oleh</th>
                        <td>{{ $complaint->user->name }}</td>
                    </tr>
                    <tr>
                        <th>Tanggal Selesai</th>
                        <td>{{ $complaint->completed_at ? $complaint->completed_at->format('d/m/Y H:i') : '-' }}</td>
                    </tr>
                </table>
            </div>
        </div>
        <div class="row mt-3">
            <div class="col-md-12">
                <div class="mb-3">
                    <label class="form-label">Deskripsi Keluhan</label>
                    <div class="p-2 border rounded bg-light">{{ $complaint->description }}</div>
                </div>
                <div class="mb-3">
                    <label class="form-label">Catatan Tambahan</label>
                    <div class="p-2 border rounded bg-light">{{ $complaint->notes ?? '-' }}</div>
                </div>
            </div>
        </div>
        <div class="mt-3">
            <a href="{{ route('complaints.edit', $complaint->id) }}" class="btn btn-warning">Edit</a>
            <a href="{{ route('complaints.index') }}" class="btn btn-secondary">Kembali</a>
            <form action="{{ route('complaints.priority', $complaint->id) }}" method="POST" class="d-inline">
                @csrf
                <button type="submit" class="btn btn-info">Hitung Ulang Prioritas</button>
            </form>
        </div>
    </div>
</div>
@endsection